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Content questions

  • How to request a specific title be added to Marketplace

    If OverDrive Marketplace doesn't offer a title you're looking for, you can request that we add it to our collection. To make a content request, select the Support tab in Marketplace, then choose Technical support and fill out our technical support form. When completing the form, make sure to select ...

    Dec 17, 2018 01:53PM EST
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  • Will Advantage users receive an Advantage or consortium copy of a titl...

    When Advantage users place a hold on a title that has been purchased by both their Advantage library and the consortium, each user joins two separate waiting lists: The waiting list for the Advantage copy, which only includes other members from the same library. ...

    Dec 08, 2016 04:45PM EST
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  • What to do if there is a content-related issue

    If a user is experiencing a content-related issue, please contact OverDrive Support using our technical support form so we can investigate the issue and, if possible, correct it. In the meantime, your user may want to try the Read now in browser or Listen now in browser option for the titl...

    May 03, 2019 04:15PM EDT
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  • Why has a title been removed from my library's collection or made...

    Publishers sometimes request we remove their titles from library collections or Marketplace, typically due to content issues or changes in publishing rights. You can run a Recalled titles report in Marketplace (under Insights > Purchase & orders reports) for more information, including the ...

    Jun 11, 2019 03:16PM EDT
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  • Why does a title say "Not Available" or "Unavailable&qu...

    There are a couple reasons why you might see a title marked as Unavailable in your library's digital collection: If a title is no longer available in your digital collection and it hasn't been removed from the website yet, a user may see an Unavailable button. For example, th...

    Jul 17, 2017 11:45AM EDT
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  • What does an "Unsupported format(s)" message in Marketplace ...

    You may get the following message when trying to order PDF ebooks for your school: "Unsupported format(s) This cart contains titles in format(s) not currently offered at your site." Since many schools use Sora (which doesn't support PDFs), Marketplace displays warnings to schools that try...

    Jan 28, 2019 05:19PM EST
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