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Content questions

  • How to request a specific title be added to Marketplace

    If OverDrive Marketplace doesn't offer a title you're looking for, you can request that the title be added to our collection. To make a content request, select the Support tab in Marketplace, then choose Technical support and fill out our technical support form. When completing the form, make sure t...

    Dec 08, 2016 04:42PM EST
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  • Will Advantage users receive an Advantage or consortium copy of a titl...

    When Advantage users place a hold on a title that has been purchased by both their Advantage library and the consortium, each user joins two separate waiting lists: The waiting list for the Advantage copy, which only includes other members from the same library. ...

    Dec 08, 2016 04:45PM EST
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  • What to do if there is a content-related issue

    If a user is experiencing a content-related issue, please contact OverDrive Support using our technical support form so we can investigate the issue and, if possible, correct it. In the meantime, your user may want to try the Read now or Listen now option for the title (if available) on t...

    Dec 09, 2016 01:46PM EST
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  • Why has a title been removed from my library's collection or made...

    Publishers sometimes request that we remove their titles from library collections or Marketplace, typically due to content issues or changes in publishing rights. You can run a Recalled content report in Marketplace (under Insights > Reports) for more information, including the credit refunded,...

    Dec 08, 2016 04:46PM EST
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  • Why can't I add certain titles to a curated collection?

    Only titles that are available for purchase in Marketplace can be added to curated collections. This helps prevent demand from building up on titles that can't be purchased again (and demand for a title often rises significantly once it's featured in a curated collection). tag_type_article

    Dec 08, 2016 04:46PM EST
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  • Why does a title say "Not Available" or "Unavailable&qu...

    There are a couple reasons why you might see a title marked as Unavailable in your library's digital collection: If a title is no longer available in your digital collection and it hasn't been removed from the website yet, a user may see an Unavailable button. For example, th...

    Jul 17, 2017 11:45AM EDT
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