Need help with Marketplace's end-user support tools? Have questions about Marketplace accounting, or problems with Marketplace content? We're here to help.
Accounting
Content questions
- How to request a specific title be added to Marketplace
- What does an "Unsupported format(s)" message in Marketplace mean?
- What to do if there is a content-related issue
- Why couldn't OverDrive process my Local Content file(s)?
- Why does a title say "Not Available" or "Unavailable" on my OverDrive website?
- Why has a title been removed from my library's collection or made unavailable for purchase in Marketplace?
- Will Advantage users receive an Advantage or consortium copy of a title on hold?
End-user support tools
- How to manage a user's hold
- How to merge library cards or user IDs
- How to reset a user's download link
- How to return a user's borrowed titles
- How to view support requests from your end users
- What to do if a user requests a different format for a borrowed title
- What to do if Kindle Books are not showing up in a user's "Manage Your Content & Devices" list
